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Posts Tagged ‘culture’

21 OCTOBER, 2014

Craigslist Founder Craig Newmark on Trust, Integrity, Human Nature, and Why a Steady Moral Compass Is the Best Investment

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“What surprises me, in a way, is how almost universally people are trustworthy and good.”

In 2007, Y Combinator founding partner Jessica Livingston set out “to establish a fund of experience that everyone can learn from” by interviewing some of the most successful entrepreneurs at the time — the founders and first employees of such celebrated companies as Apple, PayPal, Flickr, Adobe, and Firefox. The resulting conversations were published in the now-classic volume Founders at Work: Stories of Startups’ Early Days (public library), titled after the Paris Review’s iconic Writers at Work.

Today, in a culture that talks a great deal about “creating value” but seems to care very little about upholding values, and writes history with the same bias, I keep coming back to the most heartening interview in the volume — Livingston’s conversation with craigslist founder Craig Newmark, whose beloved lo-fi website began in 1994 as a hunch, became a humble side-project email list in 1995 highlighting interesting events in the San Francisco area, and turned into Newmark’s full-time labor-of-love business in 1999. In 2004, eBay purchased a 25% stake in the company from a former employee, but craigslist remains independent and privately owned, helping millions of people in several hundred cities around the world find everything from used couches to true love. Underpinning the site’s success is Newmark’s own idealism, his adamant refusal to surrender to cynicism or succumb to commercialism, and his unflinching faith in the human spirit.

Newmark’s most powerful tool as an entrepreneur and a human being is the very thing Kurt Vonnegut believed was the key to happiness — the knowledge that one has enough. Recounting a pivotal point at which advertisers began approaching him about running banner ads on his free site, Newmark gets to the heart of the values question:

I thought about my own values and I was thinking, “Hey, how much money do I need?” … So I figured I would just not do that.

At that point, I got the first inkling of what I now call my “moral compass.” I better understood it later—particularly since the presidential elections, because then I realized that people were claiming a moral high ground who actually didn’t practice what they preached, and it’s about time for people of goodwill to reassert their idea of what’s right and what’s wrong.

Newmark was able to stay true to his own values by making very deliberate choices about not letting outside interests interfere with his vision — specifically investors, who invariably bring their own financial interests and thus begin to warp values in favor of narrowly defined “value.” Newmark tells Livingston:

I’ve stepped away from a huge amount of money, and I’m following through.

[...]

I coasted on savings for several months… I funded it with my own time. In no form did we ever take investment money… For the most part, for the first few years, it was just putting my own time and energy into it. If I was billing for my own hours, it would have been a great deal of money.

And that energy was considerable — when Livingston asks whether craigslist garnered “a positive response pretty quickly,” Newmark speaking to the idea that one should “expect anything worthwhile to take a long time” and responds:

Our traffic has always been slow but sure. We’re the tortoise, not the hare. Now and then we’ll get a surge of growth, but it’s been slow but steady.

At this intersection of firm values and steadfast dedication lies Newmark’s most essential insight. While “follow your gut” is a common platitude often dismissed with a scoff, especially in our culture of great impatience for any semblance of earnestness, there is something to be said for the difference between a throwaway aphorism and an ideal enacted in one’s own life as a “quiet, precise, judicious exercise of probity and care — with no one there to see or cheer.” Newmark’s greatest learning is very much the latter:

The biggest entrepreneurial lesson I’ve learned has been that you really do need to follow your instincts.

[...]

Trust your instincts and your moral compass… The deal is: we’re not pious about this. We try hard not to be sanctimonious. This is the way people really live; we just don’t talk about it. I’d prefer to be cynical and not talk about it, and yet, that’s real life.

Therein lies his most heartening conviction — the same one Isaac Asimov shared in his spectacular short meditation on cynicism and the human spirit. Newmark, like Asimov, speaks from a place of resolute humanism, echoing legendary graphic designer Milton Glaser’s memorable perspective on the universe. He tells Livingston:

What surprises me, in a way, is how almost universally people are trustworthy and good. There are problems, and sometimes people bicker, which is a pain in the ass, but people are good. No matter what your religious background, we share pretty much the same values. There are some minor differences that we disagree on, but the differences are at the 5 percent level. That’s pretty good.

Artwork from Sophie Blackall's illustrated craigslist missed connections. Click image for more.

After noting that the two most important factors in his company culture were an atmosphere of trust and a keen moral compass, Newmark considers how that reverberates throughout the craigslist community itself. When Livingston asks whether he ever worried about spammers and other ill-willed people trying to take advantage of the site, he answers:

We have a really good culture of trust on the site — of goodwill. You know, we’re finding that pretty much everyone out there shares, more or less, the same moral compass as we do and as my personal one. People are good. There are some bad guys out there, but they are a very tiny minority and our community is self-policing. People want other people to play fair, and that works… It works great in all sorts of ways, and it’s also an expression of our values. Mutual trust. This is kind of democracy in real life. Everyone wins, except for the bad guys.

Founders at Work is a trove of wisdom in its entirety, from Paul Graham’s characteristically contrarian and inspiring introduction to the remaining interviews with legendary entrepreneurs like Steve Wozniak, Caterina Fake, and Brewster Kahle.

Complement this particular excerpt with the question posed by Alan Watts — what would you do if money was no object? — which should underpin every entrepreneurial pursuit, then revisit this field guide to finding your purpose.

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21 OCTOBER, 2014

Happy Birthday, Ursula Le Guin: Dogs, Cats, and the Human Burdens of Beauty

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“There are a whole lot of ways to be perfect, and not one of them is attained through punishment.”

“A Dog is, on the whole, what you would call a simple soul,” T.S. Eliot simpered in his beloved 1930s poem “The Ad-dressing of Cats,” proclaiming that “Cats are much like you and me.” Indeed, cats have a long history of being anthropomorphized in dissecting the human condition — but, then again, so do dogs. We’ve always used our feline and canine companions to better understand ourselves, but nowhere have Cat and Dog served a more poignant metaphorical purpose than in the 1992 essay “Dogs, Cats, and Dancers: Thoughts about Beauty” by Ursula K. Le Guin (b. October 21, 1929), found in the altogether spectacular volume The Wave in the Mind: Talks and Essays on the Writer, the Reader, and the Imagination (public library), which also gave us Le Guin, at her finest and sharpest, on being a man.

Le Guin contrasts the archetypal temperaments of our favorite pets:

Dogs don’t know what they look like. Dogs don’t even know what size they are. No doubt it’s our fault, for breeding them into such weird shapes and sizes. My brother’s dachshund, standing tall at eight inches, would attack a Great Dane in the full conviction that she could tear it apart. When a little dog is assaulting its ankles the big dog often stands there looking confused — “Should I eat it? Will it eat me? I am bigger than it, aren’t I?” But then the Great Dane will come and try to sit in your lap and mash you flat, under the impression that it is a Peke-a-poo.

Artwork from 'The Big New Yorker Book of Dogs.' Click image for more.

Cats, on the other hand, have a wholly different scope of self-awareness:

Cats know exactly where they begin and end. When they walk slowly out the door that you are holding open for them, and pause, leaving their tail just an inch or two inside the door, they know it. They know you have to keep holding the door open. That is why their tail is there. It is a cat’s way of maintaining a relationship.

Housecats know that they are small, and that it matters. When a cat meets a threatening dog and can’t make either a horizontal or a vertical escape, it’ll suddenly triple its size, inflating itself into a sort of weird fur blowfish, and it may work, because the dog gets confused again — “I thought that was a cat. Aren’t I bigger than cats? Will it eat me?”

Illustration by Wendy MacNaughton based on Gay Talese's taxonomy of cats. Click image for details.

More than that, Le Guin notes, cats are aesthetes, vain and manipulative in their vanity. In a passage that takes on whole new layers of meaning twenty years later, in the heyday of the photographic cat meme, she writes:

Cats have a sense of appearance. Even when they’re sitting doing the wash in that silly position with one leg behind the other ear, they know what you’re sniggering at. They simply choose not to notice. I knew a pair of Persian cats once; the black one always reclined on a white cushion on the couch, and the white one on the black cushion next to it. It wasn’t just that they wanted to leave cat hair where it showed up best, though cats are always thoughtful about that. They knew where they looked best. The lady who provided their pillows called them her Decorator Cats.

Artwork from 'The Big New Yorker Book of Cats.' Click image for more.

A master of bridging the playful and the poignant, Le Guin returns to the human condition:

A lot of us humans are like dogs: we really don’t know what size we are, how we’re shaped, what we look like. The most extreme example of this ignorance must be the people who design the seats on airplanes. At the other extreme, the people who have the most accurate, vivid sense of their own appearance may be dancers. What dancers look like is, after all, what they do.

Echoing legendary choreographer Merce Cunningham’s contemplation of dance as “the human body moving in time-space,” Le Guin considers the dancers she knows and their extraordinary lack of “illusions or confusions about what space they occupy.” Recounting the anecdote of one young dancer who upon scraping his ankle exclaimed, “I have an owie on my almost perfect body!” Le Guin writes:

It was endearingly funny, but it was also simply true: his body is almost perfect. He knows it is, and knows where it isn’t. He keeps it as nearly perfect as he can, because his body is his instrument, his medium, how he makes a living, and what he makes art with. He inhabits his body as fully as a child does, but much more knowingly. And he’s happy about it.

Photograph from Helen Keller's life-changing visit to Martha Graham's dance studio. Click image for details.

What dance does, above all, is offer the promise of precisely such bodily happiness — not of perfection, but of satisfaction. Dancers, Le Guin argues, are “so much happier than dieters and exercisers.” She considers the impossible ideals of the latter, which cripple them in the same way that perfectionism cripples creativity in writing and art:

Perfection is “lean” and “taut” and “hard” — like a boy athlete of twenty, a girl gymnast of twelve. What kind of body is that for a man of fifty or a woman of any age? “Perfect”? What’s perfect? A black cat on a white cushion, a white cat on a black one . . . A soft brown woman in a flowery dress . . . There are a whole lot of ways to be perfect, and not one of them is attained through punishment.

Photograph by Zed Nelson from his project 'Love Me.' Click image for more.

And just like that, Le Guin pirouettes, elegantly but imperceptibly, from the light-hearted to the serious. Reflecting on various cultures’ impossible and often painful ideals of human beauty, “especially of female beauty,” she writes:

I think of when I was in high school in the 1940s: the white girls got their hair crinkled up by chemicals and heat so it would curl, and the black girls got their hair mashed flat by chemicals and heat so it wouldn’t curl. Home perms hadn’t been invented yet, and a lot of kids couldn’t afford these expensive treatments, so they were wretched because they couldn’t follow the rules, the rules of beauty.

Beauty always has rules. It’s a game. I resent the beauty game when I see it controlled by people who grab fortunes from it and don’t care who they hurt. I hate it when I see it making people so self-dissatisfied that they starve and deform and poison themselves. Most of the time I just play the game myself in a very small way, buying a new lipstick, feeling happy about a pretty new silk shirt.

Ursula K. Le Guin by Laura Anglin

Le Guin, who writes about aging with more grace, humor, and dignity than any other writer I’ve read, turns to the particularly stifling ideal of eternal youth:

One rule of the game, in most times and places, is that it’s the young who are beautiful. The beauty ideal is always a youthful one. This is partly simple realism. The young are beautiful. The whole lot of ’em. The older I get, the more clearly I see that and enjoy it.

[...]

And yet I look at men and women my age and older, and their scalps and knuckles and spots and bulges, though various and interesting, don’t affect what I think of them. Some of these people I consider to be very beautiful, and others I don’t. For old people, beauty doesn’t come free with the hormones, the way it does for the young. It has to do with bones. It has to do with who the person is. More and more clearly it has to do with what shines through those gnarly faces and bodies.

But what makes the transformations of aging so anguishing, Le Guin poignantly observes, isn’t the loss of beauty — it’s the loss of identity, a frustratingly elusive phenomenon to begin with. She writes:

I know what worries me most when I look in the mirror and see the old woman with no waist. It’s not that I’ve lost my beauty—I never had enough to carry on about. It’s that that woman doesn’t look like me. She isn’t who I thought I was.

[...]

We’re like dogs, maybe: we don’t really know where we begin and end. In space, yes; but in time, no.

[...]

A child’s body is very easy to live in. An adult body isn’t. The change is hard. And it’s such a tremendous change that it’s no wonder a lot of adolescents don’t know who they are. They look in the mirror — that is me? Who’s me?

And then it happens again, when you’re sixty or seventy.

Artwork from 'The Big New Yorker Book of Dogs.' Click image for more.

In a sentiment that calls Rilke to mind — “I am not one of those who neglect the body in order to make of it a sacrificial offering for the soul,” he memorably wrote, “since my soul would thoroughly dislike being served in such a fashion.” — Le Guin admonishes against our impulse to intellectualize out of the body, away from it:

Who I am is certainly part of how I look and vice versa. I want to know where I begin and end, what size I am, and what suits me… I am not “in” this body, I am this body. Waist or no waist.

But all the same, there’s something about me that doesn’t change, hasn’t changed, through all the remarkable, exciting, alarming, and disappointing transformations my body has gone through. There is a person there who isn’t only what she looks like, and to find her and know her I have to look through, look in, look deep. Not only in space, but in time.

[...]

There’s the ideal beauty of youth and health, which never really changes, and is always true. There’s the ideal beauty of movie stars and advertising models, the beauty-game ideal, which changes its rules all the time and from place to place, and is never entirely true. And there’s an ideal beauty that is harder to define or understand, because it occurs not just in the body but where the body and the spirit meet and define each other.

And yet for all the ideals we impose on our earthy embodiments, Le Guin argues in her most poignant but, strangely, most liberating point, it is death that ultimately illuminates the full spectrum of our beauty — death, the ultimate equalizer of time and space; death, the great clarifier that makes us see that, as Rebecca Goldstein put it, “a person whom one loves is a world, just as one knows oneself to be a world.” With this long-view lens, Le Guin remembers her own mother and the many dimensions of her beauty:

My mother died at eighty-three, of cancer, in pain, her spleen enlarged so that her body was misshapen. Is that the person I see when I think of her? Sometimes. I wish it were not. It is a true image, yet it blurs, it clouds, a truer image. It is one memory among fifty years of memories of my mother. It is the last in time. Beneath it, behind it is a deeper, complex, ever-changing image, made from imagination, hearsay, photographs, memories. I see a little red-haired child in the mountains of Colorado, a sad-faced, delicate college girl, a kind, smiling young mother, a brilliantly intellectual woman, a peerless flirt, a serious artist, a splendid cook—I see her rocking, weeding, writing, laughing — I see the turquoise bracelets on her delicate, freckled arm — I see, for a moment, all that at once, I glimpse what no mirror can reflect, the spirit flashing out across the years, beautiful.

That must be what the great artists see and paint. That must be why the tired, aged faces in Rembrandt’s portraits give us such delight: they show us beauty not skin-deep but life-deep.

The Wave in the Mind remains the kind of book that stays with you for life — the kind of book that is life.

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20 OCTOBER, 2014

Happy Birthday, John Dewey: On War, the Future of Pacifism, and Our Individual Role in Peace

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“The present task of the constructive pacifist is to call attention away from the catchwords which so easily in wartime become the substitute for both facts and ideas back to realities.”

Philosopher, psychologist, and education reformer John Dewey (October 20, 1859–June 1, 1952) is one of the most influential minds of the twentieth century. His enduring insight on the true purpose of education and the art of reflection and fruitful curiosity resonates today with growing relevance amid our struggle to cultivate wisdom in the age of information. But nowhere was Dewey more prescient than in his reflections on conflict, war, and what is required of us if we are to live up to our hopes for a peaceful world — reflections urgently relevant today, as we face a swelling tide of violence along the vast spectrum from bullying to beheadings.

On July 28, 1917 — exactly 67 years before I was born, and exactly three years after the start of World War I — The New Republic published a poignant piece by Dewey titled “The Future of Pacifism.” The essay is now included in Insurrections of the Mind: 100 Years of Politics and Culture in America (public library) — that fantastic “intellectual biography” of contemporary thought marking the 100th anniversary of The New Republic, which also gave us George Orwell on the four questions a great writer must ask herself. Dewey’s perceptive insight may well have been written about modern attitudes toward war — particularly America’s — and his impassioned case for peace reminds us that conflict is not merely something inflicted between governments but something in which we all, as individuals, are implicit in the small, seemingly imperceptible choices we make daily, the macro-beliefs we subscribe to in our private lives and the micro-actions we take in public.

He writes:

There is no paradox in the fact that the American people is profoundly pacifist and yet highly impatient of the present activities of many professed or professional pacifists.

He considers “the failure of the pacifist propaganda to determine finally the course of a nation which was converted to pacifism in advance”:

It takes two to make peace as well as to make war; or, as the present situation abundantly testifies, a much larger number than two.

Lamenting the misguided belief that that pacifism is merely a form of “futile gesturing,” Dewey admonishes against the prevalent perception that those who don’t support the war must be pro-enemy at heart. (Nearly a century later, a certain American president would repeatedly suggest that not supporting the war in Iraq — a war his administration started — was not only pro-enemy but also anti-American.) Dewey points to the pioneering American social worker, peace activist, and suffragist Jane Addams as the finest example of doing the pacifist position justice:

She earnestly protests against the idea that the pacifist position was negative or laissez-faire. She holds that the popular impression that pacifism meant abstinence and just keeping out of trouble is wrong; that it stood for a positive international polity in which this country should be the leader of the nations of the world “into a wider life of coordinated activity”; she insists that the growth of nations under modern conditions involves of necessity international complications which admit “of adequate treatment only through an international agency not yet created.” In short, the pacifists “urge upon the United States not indifference to moral issues and to the fate of liberty and democracy, but a strenuous endeavor to lead all nations of the earth into an organized international life.”

That intelligent pacifism stands for this end, and that the more intelligent among the pacifists, like Miss Addams, saw the situation in this fashion needs not be doubted.

And yet Dewey, never one to oversimplify the complexity of things, is far from advocating for “the very elementary attitude that if no nation ever allowed itself to be drawn into war, no matter how great the provocation, wars would cease to be.” Such preventative methods, he argues, are a matter of “treating symptoms and ignoring the disease.” He writes:

All this seems to concern the past of pacifism rather than its future. But it indicates, by elimination, what that future must be if it is to be a prosperous one. It lies in furthering whatever will bring into existence those new agencies of international control whose absence has made the efforts of pacifists idle gestures in the air… To go on protesting against war in general and this war in particular, to direct effort to stopping the war rather than to determining the terms upon which it shall be stopped, is to repeat the earlier tactics after their ineffectualness has been revealed. Failure to recognize the immense impetus to reorganization afforded by this war; failure to recognize the closeness and extent of true international combinations which it necessitates, is a stupidity equaled only by the militarist’s conception of war as a noble blessing in disguise.

To put an end to war and violence, Dewey argues, is not a matter of passive and theoretical protest. (One can only imagine what he would have made of today’s epidemic of online petitions.) It is a matter of acting, here and now:

I have little patience with those who are so anxious to save their influence for some important crisis that they never risk its use in any present emergency.

More than that, our individual responsibility is to use whatever “influence” we have — whatever reach, whatever voice, whatever share of the cultural conversation — in dispelling the propaganda of war:

The present task of the constructive pacifist is to call attention away from the catchwords which so easily in wartime become the substitute for both facts and ideas back to realities.

Illustration from 'The Ancient Book of Myth and War,' a Pixar side project. Click image for more.

This task of wedging a stick in the myth-making machinery of war propaganda is undoubtedly of greater — graver, even — importance today. But while the machinery of the media may have become manyfold more industrious since Dewey’s day and a merciless economic driver of commercial culture, it also pays to remember that in many ways, we — you and I and all the unique private individuals of whom the faceless public of citizenry is composed — are the media today. As Sally Kohn elegantly put it, “clicking is a public act” — what is being written determines what we read and what we come to believe, but today more than ever, what we read also very much determines what is being written. We are no longer the passive consumers of those catchwords of which Dewey admonishes but also their propagators, their perpetrators. Seen in this light, Dewey’s closing remarks ring with extraordinary poignancy:

One might, I think, go over, one by one, the phrases which are now urged to the front as defining the objects of war at the terms of peace and show that the interests of pacifism are bound up with securing the organs by which economic energies shall be articulated. We have an inherited political system which sits like a straitjacket on them since they came into being after the political system took on shape. These forces cannot be suppressed. They are the moving, the controlling, forces of the modern world. The question of peace or war is whether they are to continue to work furtively, blindly, and by those tricks of manipulation which have constituted the game of international diplomacy, or whether they are to be frankly recognized and the political system accommodated to them… Too many influential personages are pure romanticists. They are expressing ideals which no longer have anything to do with the facts. This stereotyped political romanticism gives the pacifists their chance for revenge. Their idealism has but to undergo a course in the severe realism of those economic forces which are actually shaping the associations and organizations of men, and the future is with them.

Complement with Einstein and Freud’s little-known correspondence on war, peace, and human nature, Tolstoy and Gandhi’s letters on violence and the truth of the human spirit, Mark Twain’s The War Prayer animated, and Nobel Peace Prize winner Jody Williams on how our choices shape our world.

The whole of Insurrections of the Mind is a trove of timeless, timely thought, featuring contributions from such celebrated minds as Zadie Smith, Virginia Woolf, Vladimir Nabokov, and Andrew Sullivan.

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